KennelBoss Terms & Conditions of Service

Current pricing is published on the Site and may include, without limitation:

• Per-listing fee (e.g., $9.99 per puppy listing);
• Monthly subscription (e.g., $49.99/month);
• Annual subscription (e.g., $299/year);
• Connection Fee — a flat lead-generation and advertising service fee (e.g., $100) charged to the breeder when a buyer connection is completed through the platform, as described on the Site.

The Connection Fee is a flat fee for our advertising, lead-generation, and software services. It is not calculated as a percentage of any sale price, is not contingent on the terms of any sale, and does not make KennelBoss a party to, or broker of, any animal transaction. The Connection Fee is earned when the qualifying connection is completed. If you subsequently refund a buyer’s deposit or purchase payment — whether under your contract, your stated policies, as required by law, or voluntarily — you are not entitled to a refund of the Connection Fee or any other KennelBoss fees. KennelBoss may, in its sole discretion and on a case-by-case basis, refund or credit some or all of its fees in connection with a refunded or cancelled transaction, but has no obligation to do so, and no course of dealing or prior refund creates any such obligation.

We may change our fees at any time. Fee changes apply prospectively and will be posted on the Site or communicated to you before taking effect for renewals.

Monthly and annual subscriptions renew automatically until canceled. You authorize us to charge your payment method on a recurring basis without further approval for each charge. You may cancel at any time through your account settings; cancellation takes effect at the end of the current paid term. Except where required by law, subscription fees are non-refundable, including for partial periods.

Listing and promotion services are performed in full when your listing is published or promoted. You will not be entitled to a refund if you remove a listing early, if the animal sells quickly, or if you are dissatisfied with results.

Payments are processed by our third-party payment processor, Stripe, in accordance with Stripe’s Services Agreement and Privacy Policy, including Stripe’s KYC/AML requirements and Stripe Connect onboarding for breeders receiving payouts. We do not store full card details; payment card data is processed and stored by our PCI DSS-compliant processor.

You appoint KennelBoss as your limited payment agent solely for the purpose of receiving, holding, and settling payments from buyers on your behalf through the Payment Services. This appointment does not grant KennelBoss any authority to negotiate sales, transfer animals, or act on your behalf in any capacity other than payment collection and settlement. You agree that a buyer’s payment received by KennelBoss on your behalf satisfies the buyer’s payment obligation to you, regardless of whether KennelBoss settles that payment to you; if KennelBoss fails to settle a received payment, your recourse is against KennelBoss, not the buyer. Settlements are made net of any amounts you owe us. We reserve the right to correct payment errors, even after payment has been requested or received.

You must accurately categorize all payments processed through the Payment Services according to their actual purpose. Categorizing deposits, puppy payments, or connection-qualifying transactions under alternative categories to avoid platform fees is prohibited. We reserve the right to reclassify improperly categorized payments and retroactively apply applicable fees.

If you fail to pay fees when due, we may suspend or limit your access to the Services. We reserve the right to dispute chargebacks on our own behalf or on your behalf. If you initiate a fraudulent chargeback or payment reversal of fees properly owed to us, we may immediately terminate your account and pursue collection. Fees paid will not be refunded if your account or listing is terminated for breach of these Terms.

By publishing a listing you agree that:

• All photos and videos must be of the actual animal listed; stock or copied images are prohibited.
• Each listing is for one animal only. Listings indicating multiple animals for sale, or “swapped” to a different animal after a sale, will be removed without refund.
• Animals must be listed in the correct breed category. Purebred categories are reserved for purebred animals; we may require DNA testing to substantiate a purebred designation regardless of registration papers, and may recategorize listings without notice.
• You must disclose all known health and welfare issues associated with the listed animal.
• Core listing identifiers (name, birth date, breed) may not be changed after creation. Mark animals as sold promptly.
• Listings expire automatically after 60 days and may be renewed.
• No contact information (phone numbers, email addresses, websites, social media handles, or watermarks containing them) may appear in listing descriptions, photos, or videos. See Section 8.

We reserve the right to edit, decline, or remove any listing, and to suspend or ban any account, if we suspect misrepresentation, inappropriate conduct, or unethical breeding practices, whether or not expressly listed above.

The placement and ranking of listings in search results may vary and depend on a variety of factors, including search parameters, listing recency and completeness, animal availability, price, photo quality and quantity, buyer engagement, reviews, response times, and purchase of promotional placements. Newly published listings may not be immediately searchable.

We use data-driven systems, including account activity, to maintain the integrity, safety, and trustworthiness of the platform. Listing visibility, search placement, and access to buyer leads may be adjusted at any time in our sole discretion based on your platform activity — including messaging responsiveness, use of the Payment Services, conversion behavior, and our assessment of overall compliance with these Terms. We are not required to disclose the specific methodology used for these adjustments or any suspected violations identified on accounts.

All communication between breeders and prospective buyers must occur through the platform’s messaging, masked phone/text relay, video call, and email relay tools until a qualifying event occurs (such as a completed deposit or paid connection), as described on the Site. Buyer contact information is masked until that qualifying event.

You acknowledge and agree that communications sent through the platform (messages, relayed calls/texts, and relayed emails) may be monitored, filtered, retained, and reviewed — including by automated systems and AI Tools as described in Section 10 — for fraud prevention, safety, quality, dispute resolution, and enforcement of these Terms, consistent with our Privacy Policy. By entering into these Terms, you provide your consent to such monitoring. We do not represent or warrant that monitoring will detect or prevent all prohibited, harmful, or objectionable content, and we have no obligation to monitor. Do not use platform communications for anything you intend to keep private from KennelBoss.

You agree not to request, make, accept, solicit, or encourage any contact, payment, or transaction outside the platform with a buyer introduced to you through the Services in order to avoid platform fees. Prohibited conduct includes sharing contact details in messages, photos, or documents before a qualifying event; directing buyers to external websites, phone numbers, or payment methods; and completing a transaction off-platform with a platform-introduced buyer. We may use account activity patterns, engagement data, payment conversion metrics, and other available information to identify suspected violations. Violations may result in the Connection Fee being charged in full, removal of listings without refund, and account termination.

As between you and KennelBoss, you own your kennel records and customer relationships. Buyer leads delivered to you through the Services are yours to service, subject to the buyer’s privacy rights, our Privacy Policy, and applicable law. Upon account closure you may export your kennel data in a commercially reasonable format. You are solely responsible for maintaining independent backup copies of your data; the Services are not a backup or records-retention service (see Section 18). This section does not limit the license you grant us in Section 13 for operating and marketing the Services.

By providing your phone number to KennelBoss and confirming (for example, by clicking “Continue,” checking a consent box, or completing registration), you expressly consent to receive text messages from KennelBoss at that number, including (i) service-related messages such as lead alerts, transaction confirmations, account notices, and platform notifications, and (ii) promotional and offer-related messages about KennelBoss and Pick Me Pets products, features, and services. You acknowledge that messages may be sent using an automatic telephone dialing system or other automated means, and that your consent constitutes consent under the Telephone Consumer Protection Act, 47 U.S.C. § 227 (“TCPA”) and applicable state telemarketing laws.

Marketing consent is not a condition of use. Your consent to promotional messages is not a condition of registering for or using the Services, and you may decline promotional messages without affecting your access.

Opt-out. You may opt out of promotional texts at any time by replying STOP to any promotional message or updating your notification preferences in account settings; you may receive one final confirmation message. Text HELP for help. Message frequency varies; message and data rates may apply, and carriers are not liable for delayed or undelivered messages. Opting out of promotional messages does not affect service-related messages needed to administer your account or active transactions; to stop all messages, deactivate your account. If you change or deactivate your phone number, update your account promptly.

We maintain records of consent and opt-out requests, which may be used for TCPA compliance, dispute resolution, and other legal purposes.

By creating an account, you consent to receive transactional and service emails (lead notifications, receipts, account and legal notices). By providing your email and opting in (or as otherwise permitted by law), you also consent to receive marketing emails about KennelBoss and Pick Me Pets products, features, promotions, and educational content. Every marketing email will include an unsubscribe mechanism consistent with the CAN-SPAM Act, and unsubscribing from marketing does not affect transactional or service emails. Platform-relayed emails between you and buyers (including tokenized reply-to addresses) are part of the Lead Services and are subject to the monitoring and anti-circumvention provisions of Section 8.

We offer a relay feature allowing breeders and buyers to call and text one another through the platform using platform-controlled phone numbers, so that neither party’s underlying number is disclosed. The relay is powered by third-party telephony providers (currently Twilio); your calls and texts may be routed through their infrastructure, and their terms and privacy policies may apply. By providing your phone number and using or enabling the relay, you expressly consent under the TCPA and applicable state laws to (i) receiving relayed calls and texts from other users, (ii) our use of your number to connect relayed communications you initiate, and (iii) the use of automated systems to connect them. This consent applies even if your number is on a do-not-call registry, as these are platform-facilitated user-to-user communications, not telemarketing. Relayed calls and texts may appear to come from a masked or unrecognized number. You may withdraw relay consent in account settings, though this will limit your ability to communicate with buyers by phone.

You may not attempt to identify, capture, or disclose another user’s underlying phone number, or use the relay to move transactions off-platform. We do not record the content of relayed voice calls, but we retain call metadata (timestamps, duration, connection status) and store relayed text messages as conversation history subject to Section 8.2. If you choose to record any call, you are solely responsible for complying with all applicable call-recording laws, including all-party consent laws in states that require it; KennelBoss assumes no liability for your recording of any call.

In-platform video calls are routed through the platform and do not use or disclose either party’s phone number, so the TCPA consent provisions above do not apply to them. We do not record video call content but may retain session metadata for platform administration and safety. You are responsible for your device compatibility and connection, and for complying with applicable recording-consent laws if you record any video call.

11.1 KennelBoss provides electronic signature functionality for contracts between breeders and buyers. By using it, you consent to sign and receive contracts electronically and agree that electronic signatures have the same legal validity as handwritten signatures under the E-SIGN Act and applicable state laws. KennelBoss provides the E-Signature Feature solely as a technology tool: we are not a party to, and do not review, validate, approve, or enforce, any contract signed through it, including whether its terms are legal or enforceable.

11.2 We capture and store signed documents, signature timestamps, signer email addresses, IP addresses, and device information, solely to provide the feature and as evidence that a signature occurred. Document storage is a convenience, not a records-retention service. Signed documents are stored in your dashboard while your account is active and can be downloaded and printed at any time at no charge. You are solely responsible for downloading and retaining your own copies of all signed contracts and for complying with any record-retention periods that apply to your business under contract law, tax law, or other applicable law. We make no commitment to retain signed documents for any particular period; we may archive or delete documents following account closure or upon reasonable notice, and we may retain signature-evidence records (timestamps, IP addresses, device information) as needed to comply with legal obligations, resolve disputes, and enforce these Terms.

11.3 Once sent for signature, documents are locked and cannot be edited; cancel and resend to make changes. Signatures require login to your account, and signatures made with your credentials are attributed to you. You are solely responsible for the content, legality, and enforceability of contracts you send, and you represent that you have authority to enter them and that they comply with applicable law. If any law applicable to your transaction with a buyer requires that specific information be provided to the buyer in writing (including, where applicable, the consumer consent and disclosure requirements of the federal E-SIGN Act, 15 U.S.C. § 7001(c), regarding the buyer’s right to a paper copy, right to withdraw consent, and the hardware/software needed to access records electronically), you — not KennelBoss — are the party transacting with the buyer and are solely responsible for determining whether such requirements apply and for providing any required disclosure and obtaining any required consent before using the E-Signature Feature for that transaction. Some documents may require notarization or formalities the feature does not provide; consult an attorney about your specific contract and jurisdiction. You may withdraw e-signature consent by contacting us, which cancels pending requests and limits functionality but does not affect previously signed documents. We are not responsible for signing failures caused by your device, connection, browser, email delivery, or actions; partially completed signatures that fail due to platform error are not binding.

You and KennelBoss agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with KennelBoss will be resolved exclusively by binding individual arbitration, except that (a) either party may bring qualifying claims in small claims court on an individual basis, and (b) either party may seek injunctive or equitable relief in court for infringement or misuse of intellectual property rights. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration agreement, which applies to claims that arose before you accepted these Terms.

Arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules and, where applicable, Consumer Arbitration Rules. Arbitration will take place in Texas, or, at your election, by phone, video, or written submissions. The arbitrator has exclusive authority to resolve disputes about the interpretation, applicability, enforceability, or formation of this arbitration agreement, will apply applicable law, will issue a written decision, and may award any individual relief a court could award. If you cannot afford your AAA filing fee and cannot obtain a fee waiver from AAA, KennelBoss will pay or reimburse that filing fee, up to a maximum of $200, unless the arbitrator finds your claim frivolous. Beyond that amount, each party is responsible for its own arbitration costs and fees except as the arbitrator or applicable law otherwise requires, and we will not seek attorneys’ fees against you in arbitration unless your claims are found frivolous.

All disputes will be arbitrated on an individual basis only; only individual relief is available. You and KennelBoss waive the right to a jury trial and the right to participate in any class, collective, consolidated, or representative action. If this class waiver is found unenforceable, this arbitration agreement is void and disputes will be resolved in court as set forth below.

You and KennelBoss waive the right to have any dispute arbitrated as part of a mass action — 50 or more arbitration demands filed within 180 days involving similar claims and the same or coordinated counsel. If mass-filed demands proceed, they will be grouped into batches of no more than 100 (by claimant state, then alphabetically), each batch treated as one case with one arbitrator and one set of administrative fees, proceeding one batch at a time in random sequential order while the rest are held in abeyance. Nothing prevents participation in a mass settlement.

You may opt out of this arbitration agreement by sending written notice to hello@kennelboss.app within 30 days of first accepting these Terms, including your name, contact information, account username, and a clear statement that you opt out of arbitration. Opting out does not affect any other provision of these Terms.

If any part of this arbitration agreement is found unenforceable, that part will be severed and the remainder continues in effect. This arbitration agreement survives termination of your relationship with KennelBoss. Future material changes to this arbitration agreement will not apply to claims for which you had already provided notice to KennelBoss.

These Terms are governed by the laws of the State of Texas, without regard to conflict-of-law principles, except as preempted by federal law (including the Federal Arbitration Act). Any dispute not subject to arbitration will be brought exclusively in the state or federal courts located in Texas, and you consent to personal jurisdiction there.

These Terms, together with the Privacy Policy and any policies, standards, or supplemental terms posted on the Site (which are incorporated by reference; supplemental terms control in case of conflict for the features they cover), are the entire agreement between you and KennelBoss regarding the Services and supersede prior agreements.

Nothing in these Terms creates a partnership, joint venture, agency (except the limited payment agency in Section 5.4), or employment relationship.

These Terms do not confer rights or remedies on any person other than the parties.

We are not liable for failures or delays caused by events beyond our reasonable control, including acts of God, natural disasters, government actions, or internet service failures. We will use commercially reasonable efforts to notify affected users and restore operations; if a force majeure event prevents service for more than sixty (60) days, you may terminate your account without penalty.

If any provision is found unenforceable, the remainder remains in effect.

Our failure to enforce any provision is not a waiver of it unless acknowledged in writing.

You may not assign these Terms without our written consent. We may assign them freely.

Notices may be delivered electronically (email, in-platform notification, or SMS) and are deemed received on transmission. You consent to receive communications electronically, and electronic communications satisfy any legal writing requirement, consistent with the E-Sign Act, 15 U.S.C. § 7001 et seq.

We retain personal information and account data as described in our Privacy Policy. Marketing preferences and unsubscribe requests are retained indefinitely to honor your choices. Deleted data may persist in backups.